Frequently Asked Questions
Find answers to common questions about our treatments, clinic, and services.
Got Questions?
Where is Vive Med Spa located?
We are located at Blvrd Gral M. Marquez de Leon 1561, Local 102 y 105, Zona Urbana Rio, Tijuana, B.C. 22010, Mexico. We are just minutes from the US-Mexico border.
How do I schedule an appointment?
You can schedule an appointment by calling or texting us on WhatsApp, or by filling out the contact form on our website. We also offer virtual consultations for your convenience.
What payment methods do you accept?
We accept cash, all major credit cards, and bank transfers. Payment plans may be available for certain treatments.
Is the clinic safe and sanitary?
Absolutely. We maintain the highest standards of cleanliness and safety. Our facility is fully licensed and follows strict medical protocols. All instruments are properly sterilized and disposable materials are used when possible.
Do you provide transportation from the US?
While we don't provide direct transportation, we can recommend trusted border crossing services and provide directions. Many of our patients from San Diego and Los Angeles find it easy to drive across and park in our secure lot.
How long do treatments take?
Treatment times vary depending on the procedure. Minor injectables like Botox can take 15-30 minutes, while more comprehensive treatments may take 1-3 hours. We always schedule ample time to ensure a relaxed, unhurried experience.
What is your cancellation policy?
We request at least 24 hours notice for cancellations or rescheduling. This allows us to accommodate other patients waiting for appointments.
Do you offer consultations before treatments?
Yes. We offer complimentary consultations for all treatments. During your consultation, our doctors will assess your needs, discuss options, and create a personalized treatment plan.
Still Have Questions?
Our team is here to help. Reach out via WhatsApp for instant answers.
Ready to Transform Your Look?
Schedule a free consultation and discover how we can help you achieve your aesthetic goals.